Frequently asked questions (FAQ) about the online Plastics Library

Find answers to the most frequently asked questions of other customers here

Questions about the content

What are the different offers or packages?

With the Plastics Library, you can choose from five different packages. From the mini solution that teaches the basics, to topic-specific plastics knowledge. Choose the package that suits you best.

Which packages are available in the Online Library?

  1. BASICS PACKAGE: With general basics about plastics technology
  2. INJECTION MOLDING Package: covers injection molding and injection molds, from basic to advanced
  3. EXTRUSION Package: covers single- and twin-screw extrusion and extrusion dies, from basic to advanced
  4. COMPOSITES Package: covers fibers and fiber-reinforced plastic materials, from basic to advanced
  5. DESIGN AND 3D-PRINTING Package: covers part and product design and additive manufacturing, from basic to advanced

Where can I find an overview of all content?

You can find an overview of all contents under the menu item "That's In It". Here you can see the individual packages and select your desired package in the drop-down menu. The titles that belong to the respective package are active and clickable.

What happens to a book when a new edition is published?

As soon as a new edition of a work is available, the new edition is added to the online library. The old edition is not lost, but can be found in the archive of the work. If you have added annotations, markups, etc., in the old edition, they will not be lost, but will still be available with the old edition. However, they will not be transferred to the new edition.

Questions about ordering

Can I test the online library?

You can test the Online Library 30 days for FREE.

What happens after the 30-day trial?

If you like the free 30-day trial, you don’t need to do anything else. Your paid subscription will begin automatically. If, chowever, you do not want to subscribe to the online library after the 30-day trial, just send a short written message within the 30-day trial period, but no later than 3 days before the end of the 30 days, to: kundencenter@hanser.de. For more details, please see our Terms and Conditions.

What payment methods are offered?

You can conveniently pay by invoice. The price depends on your chosen package. You will receive an invoice by mail to your specified address or billing address.

Can I switch between packages?

You cannot switch a subscription during its term to another package, but you can subscribe to another package simultaneously. If you wish to switch an annual subscription to another package at the end of the term of the first one, please inform us of by sending an e-mail to kundencenter@hanser.de.

Questions about cancellation / Right of withdrawal

What is the cancellation period for a 30-day free trial?

It is sufficient to send a short written message 3 days before the expiration of the 30 days to: kundencenter@hanser.de. For further details, please refer to our General Terms and Conditions.

What are the cancellation periods for the paid Plastics Library subscription?

Annual subscription: The notice period is 6 weeks before the end of the annual subscription. Please send your cancellation by e-mail to: kundencenter@hanser.de.

Questions about service, operation, and technology

How do I register for a Plastics Library package?

You can register at https://www.plastics-library.com/free-trial and try a package of your choice free for 30 days. If you do not want to subscribe to the online library, just send a short written message within the 30 day trial period, but no later than 3 days before the end of the 30 days to: kundencenter@hanser.de. Please note that the free trial cannot be repeated more than once per person.

Where can I find my login data?

Immediately after your registration for the 30-day test, you will receive an e-mail with your automatically generated login data (e-mail address and password). Please keep this e-mail in a safe place. If you ever lose it, please contact kundencenter@hanser.de.

Where can I log in as a registered user for the Plastics Library?

After successful registration you will have received an e-mail with your access data. In this e-mail you will also find a link to the login. Please keep this e-mail in a safe place. You can also log in directly at https://www.plastics-library.com/login with your user data.

I have forgotten my password. Where can I find help?

When you log in, you will find a "Forgot your password" link. Please click here to have your password resent to the e-mail address you entered.

How many people can use the Plastics Library at the same time?

Access is possible for up to 3 people at the same time on the same subscription.

Where can I find an instruction manual for using the Plastics Library?

Directly on the start interface of the Plastics Library you will find the link “Help & Contact” in the top right corner. Here you will find a document explaining all the functions and symbols on how to use the library.